top of page

Customer Care

All commitment fees are non-refundable. Services offered at SKN Deep are “by appointment” and we hope that you can respect our time. 


All appointments require pre-care preparation per appointment. Therefore, last minute rescheduling can have a negative impact on you artist. They also take away the opportunity for other potential clients to schedule an appointment. 


Consequently, all commitment fees are non-transferable.


We do our best to meet your scheduling needs and request that you adhere to our cancellation policy. Failure to reschedule within this time frame will result in a loss of your total commitment fee and a new commitment fee will be required to book another appointment.


Exceptions will not be made, as you are responsible for scheduling your time accordingly.

Payment Methods


​EMT - Cash 

Please make sure that you have a mask with you. Your artist will also be wearing along with other PPE equipment. If you do not have a mask please ask and Alyssa would be happy to give you one!


How to Prepare for your Service

Alyssa will direct you to the restroom where you will wash and sanitize your hands before your service.


Please come alone and try to limit the amount of items you bring to our studio


for your safety and ours


As much as we'd love to chat, we also want to limit the amount of particles that come from our masks. You're welcome to bring a pair of headphones to pass the time.

If you are sick, coughing, difficulty breathing, showing signs of a fever or taking care of someone who is sick due to COVID-19 or any other virus. Please let your artist know and we will reschedule your appointment for a later date.


SKN Deep


Please view the DISQUALIFICATION LIST below before booking. If you schedule your appointment and have one of the conditions listed above, I will refuse service and you will lose your deposit.
Permanent makeup is NOT RECOMMENDED for any clients who are or have:
• Pregnant or nursing
• History of Keloids or Hypertrophic scarring
• Diabetic (require doctor’s clearance)
• Chemotherapy (consult your doctor)
• Viral infections and/or diseases
• Epilepsy
• Pacemaker or major heart problems
• Organ transplant
• Skin irritations or Psoriasis near the treated area (rashes, sunburn, acne, etc.)
• Sick (cold, flu, etc.)
• Accutane in the past year
• Had Botox in the past 2 months
• Heart conditions, Uncontrolled High Blood Pressure, Poor general health.
• Any treatment, medication, or illness that compromises the immune system / healing would make you NOT a good candidate for micropigmentation procedures.




1. Are you certified?

Yes, I am a Certified Permanent Makeup Artist.

2. What is the Ombre Eyebrow Tattoo?

Instead of creating hair strokes in the eyebrow like Microblading, this technique is a natural shading effect from the beginning of the brow to the end. The front of the brow starts with a light pigment application gradually fading into a dark more concentrated finish that gives your brow a clean, natural and filled in look.

3. Does it hurt?

Everyone has a different level of sensitivity. Topical anesthetics are applied before and during the treatment to alleviate any sensation or discomfort. Some clients may notice one brow may feel more sensitive than the other. You will hear a scratching sound similar to velcro throughout the procedure which is 100% normal and lets the artist know the blade is the perfect depth for clean crisp strokes. Music is usually played during the procedure, however feel free to bring your own ear phones and music to keep you relaxed.

4. Is it safe?

Absolutely. All supplies are disposable.

5. Will I be swollen?

You won't be swollen, you may have slightly red skin around eyebrows, but this would last about a day and is completely normal for permanent makeup.

6. Will I need a touch up?

Touch ups are always recommended for the best results. Within the week first of your first brow appointment the colour will fade significantly and over the next four to six weeks can continue to fade as much as 50%. This is considered an extremely positive occurrence as it allows you time to reflect on your shape and colour. After this period your follow-up appointment is carried out. Your touch up aka "perfecting appointment is the perfect opportunity to perfect your brow shape and colour as this is the final appointment for your brows. 

7. How often do I need a touch up?

In order to keep your eyebrow tattoo results looking as fresh as possible, we recommend a touch once a year.

8. How long does it last?

Semi permanent brow results differ based on lifestyle. Other factors like, skin type may also change your final results taking into account how well your skin takes in pigment during the first and second appointment. Following your touch up and proper aftercare measures your brows are expected to last from 2 to 3 years. Please note that tanning, facial treatments such as microdermabrasion and other exfoliating skin care products your brow pigment to fade faster.

9. Why do I need a touch up if this is semi-permanent?

Because colour is implanted in the facial area there tends to be more fluid circulation than other parts of the body. Our face sees the most wear and tear compared to any other part of the body. Exposure to the sun, food, facial products—the list goes on and on. All of these things cause permanent colour to fade, this is why we always recommend a 6-8 week touch up.

10. How long does it take?

Semi permanent brow appointments are booked in 3 hour time slots. We ask that our clients do not plan or book appointments immediately following your appointment as we may need a bit more time to perfect your brows. Alyssa will typically finish before the three hour mark however we like to ensure that your appointment is not rushed.

11. Do I need to take a day off work?

There’s no downtime associated with the treatment. Redness and swelling will dissipate within a few hours of your appointment. Your brows will appear much darker (sharpie like) initially, which is a normal part of the pigment healing process.

12. How long does it take to heal?

Healing time varies from one individual to the next. Usually, it takes one week to 14 days for the epithelial crust to form and slough off. Your skin will be considered healed after that happens. Then, the pigment takes some time to settle into the skin. A good month should pass before I consider the process complete.

13. What’s the process like?

Eyebrow tattoo is a two-step treatment, consisting of an initial procedure and then a touch up between 6 to 10 weeks after.

After taking your before photo, I will draw the brow design in pencil so you get an idea of shape and form. (Please note that nobody’s face is totally symmetrical and you need to be realistic with your expectations. There is no point in trying to make the eyebrows identical or match a photo of your favorite celebrities' eyebrows if your face shape looks nothing like theirs.). Once we have agreed on a final shape (ultimately it is your decision – but I will always voice my opinion on what I think suits you aesthetically), I will shape your eyebrows then we will decide on the color. Shortly after that, a topical anesthetic will be administered to ensure comfort. Once you’re numb, the pigment is deposited.
During healing, it's normal to experience some pigment loss; this is why we have the touch up in place.

14. What can’t I do after the procedure?

You are advised to keep the skin clean and dry - that means no swimming, sweating or otherwise getting the area wet; no tanning or prolonged sun exposure; no picking, peeling, scratching or rubbing the tattoo, this may result in a loss of color and scarring. You can still wash your hair and face and once they’re healed up, you treat them as your own.

15. How do I extend the life of the procedure?

Your eyebrows will last longer if you apply sun block often and avoid abrasive facial treatments in the brow area.

16. How will you choose my colour?

We go off based on your skin tone and your natural brow hair. Clients who are used to having no brows for a long time, can find this few weeks challenging. I usually advise clients who have no brows to start wearing pencil or brow shading for some time before the process so they get used to having a brow!

17. Do you have to shave off my own eyebrows?

No. Every attempt is made to retain all natural hair and integrate it into the design of the permanent eyebrows. In some cases, where shaping of the natural brow is required, a few hairs here and there may need to be removed to create a clean and aesthetically pleasing result.

18. I have heard some clients just do not retain pigment even after a few visits. Could this happen?

Yes, it does happen and yes it's true!
A third appointment is often set up so the client has the opportunity to return and I get the chance to review the work and sort out any (if any) tweaks that might need to be done. Often times the clients cancel this apt as all is usually well, however there are the occasional few that may need one or two extra strokes to finish off the look. Some ladies skin may react to the trauma of the tattooing, and the skin may try to push out the foreign body of pigment by producing an extreme scab, so they eventually fall off taking all the pigment with it. There is a condition called Pigment Allergy (PPD Allergy, a condition known by dermatologists) or Auto Immune disease symptoms (the client may not even be aware of it). The skin would have over reacted and become super sensitive to the pigment and reject it at any cost.

19. Can you guarantee your work?

Unfortunately, I can't. How the skin will react is different for everyone and many factors are to be taken into consideration. Skin type, age, scarring, diet, stress levels, facial products used, etc. all play a key role in your results, which is why it is important to know that more than one touch up may be required.
I always make sure that your face is important to me and I will act in accordance with my experience and expertise to give you my absolute best. But there are no guarantees in this industry. Please think long and hard before you decide to go for it.

20. What if I don’t like it?

Although Microblading or Ombre shading tattoo is considered to be semi-permanent, the procedure does allow flexibility for color or shape change to some extent. However, I will work closely with you to ensure that you are satisfied with the proposed technique. I will allow you to have as much control over the procedure as possible, so there’s very little room for error. If you do not like the decision you made, the Touch Up can be cancelled and the pigmented area naturally fades over time. If you aren’t 100% sure you would benefit from this procedure, please opt for a more temporary options.



bottom of page